rajbee Privacy Policy — Your Information Is Safe With Us

1. Introduction and Purpose

rajbee ("we", "our", or "platform") is a trusted online gaming service provider in Bangladesh. We take the privacy of our users ("you" or "member") very seriously. This Privacy Policy ("Policy") defines how rajbee collects, processes, stores, uses, and where necessary shares your personal information with third parties.

This Policy applies to the rajbee.cam website and all related services. By using our platform, you are agreeing to the terms of this Policy. If you do not agree with any terms of this Policy, please refrain from using our services.

2. What Information We Collect

rajbee may collect your information in various ways. Below is a detailed description of the types of information we collect:

2.1 Registration and Account Information

When you create an account on rajbee, we collect the following information:

• Full name and username
• Email address
• Date of birth (for age verification — only those aged 21 and above may become members)
• Residential address
• Password (stored in encrypted form)

2.2 Financial and Payment Information

We collect the necessary payment information when completing transactions. rajbee currently supports deposits and withdrawals through bKash, Nagad, and Rocket. We only collect information required to verify transactions, and full bank or mobile account numbers are not stored on our servers.

2.3 Identity Verification (KYC) Information

To ensure security and prevent fraud, we may request the following documents for identity verification:

• National ID card (NID) or passport copy
• Driving licence
• Proof of address documents (utility bill or bank statement)

2.4 Usage and Technical Information

When you use the rajbee platform, we automatically collect the following technical information:

• IP address and device information
• Browser type and version
• Time spent on the platform and page navigation history
• Cookie and similar tracking technology data
• Gaming activity and transaction history

3. Purpose of Using Information

rajbee uses collected information only for specific and legitimate purposes. Below are the main reasons we use your information:

• Account management: Creating and maintaining your account, confirming logins, and providing account security.
• Transaction processing: Successfully completing deposit and withdrawal requests and maintaining transaction history.
• Security and fraud prevention: Preventing unauthorised access to accounts, fraudulent activity, and money laundering.
• Service improvement: Analysing user experience to make the rajbee platform more refined and user-friendly.
• Support: Resolving your issues and answering your questions through 24/7 live chat and email.
• Legal obligations: Complying with applicable laws and regulations, including age verification (for those aged 21 and above) and responsible gaming requirements.
• Communication: Sending important policy updates, security alerts, and account-related notifications.

4. Cookies and Tracking Technology

rajbee uses cookies to improve your browsing experience and ensure the proper functioning of the platform. Cookies are small data files stored in your browser or on your device.

4.1 Types of Cookies We Use

• Essential cookies: Required for the basic functionality of the platform. These are used to maintain login sessions and ensure security.
• Performance cookies: Used to analyse how users interact with the platform and to improve service quality.
• Functionality cookies: Used to remember your preferences and settings (such as language selection).

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

5. Sharing and Disclosure of Information

rajbee does not sell or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service provider partners: With trusted partners such as payment processors (bKash, Nagad, Rocket), technical support, and security services who assist in delivering our services and operate under strict confidentiality agreements.
• Legal requirements: We may be required to disclose information in response to a legal order or valid demand from a competent court or government authority.
• Fraud prevention: To comply with anti-money laundering (AML) regulations and to assist in investigating potentially fraudulent activity.
• Business changes: In the event of a merger, acquisition, or asset sale involving rajbee, necessary information may be shared with the relevant parties. You will be notified in advance in such cases.
• With your consent: We do not share information for any purpose beyond those stated above without your explicit consent.

6. Data Security Measures

rajbee adopts industry-standard security measures to protect your information. Our security framework includes:

• SSL/TLS encryption: All data transmission between you and our servers is secured by 256-bit SSL encryption.
• Password hashing: Your password is never stored directly — it is kept only as a one-way cryptographic hash.
• Access controls: Only authorised personnel may view your information for specific reasons, and all access is logged.
• Regular security reviews: Our systems undergo regular security assessments and updates.
• Data backups: Regular backups of your information are stored in a secure location.

No transmission of information over the internet is entirely risk-free. While we take every possible security measure, no system can be guaranteed 100% secure. If you notice any suspicious activity, please notify our support team immediately.

7. Data Retention Period

rajbee retains your personal information only for as long as necessary. The retention period depends on:

• The duration your account remains active
• Legal or regulatory obligations (such as records of financial transactions)
• Requirements for dispute resolution or legal claims

After your account is closed, we may retain necessary information for a defined period in accordance with applicable law. After this period, information will be securely deleted or anonymised.

8. Your Rights

As a rajbee member, you have the following rights over your own personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request corrections if any of your information is inaccurate.
• Right to deletion: You may request deletion of your information in certain circumstances, though this may not be possible where legal obligations apply.
• Right to object to processing: You may object to your information being processed for specific purposes.
• Data portability: You may request a structured copy of your information.
• Withdrawal of consent: You may withdraw consent you have previously given for any purpose at any time.

To exercise any of these rights, please contact us at the email address listed below. We will try to respond to your request as quickly as possible, within a maximum of 30 days.

9. Protection of Minors

rajbee strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect any information from minors. Age is verified at the time of registration, and identity verification documents may be requested in any case of suspicion.

If we become aware that a person under the age of 21 has created an account, that account and the associated information will be deleted immediately.

10. Third-Party Links and Services

The rajbee platform may sometimes include connections to third-party service providers (such as game developers or payment gateways). These third parties have their own privacy policies, and rajbee is not responsible for their methods of collecting and using information. We advise you to read the privacy policy of the relevant third party.

11. Changes to This Policy

rajbee reserves the right to update this Privacy Policy at any time. When significant changes are made to the Policy, we will:

• Post the update date at the top of this page
• Send a notification to your registered email
• Inform you of the changes when you log in to the platform

Continued use of our platform after any changes will be considered as your acceptance of the updated Policy.

12. Contact and Complaints

If you have any questions, comments, or concerns about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us: